Refund Policy
At Megan's Boutique, customer satisfaction is important to us. This Returns & Refunds Policy explains how returns, refunds, exchanges, and order cancellations are handled for purchases made through our website.
30-Day Return Guarantee
We offer a 30-day return period from the date your order is delivered.
If you are not fully satisfied with your purchase, please contact us within 30 days of receiving your order to request a return.
To begin a return request, please email:
info@megansboutique
Please include:
- Full name
- Order number
- Email address used for the purchase
- Reason for the return
- Photos of the item if it is damaged, defective, or incorrect
- Any additional information that may help us assist you
Once we receive your request, our team will review the details and provide further instructions.
Return Authorization
Please do not send any items back without prior approval.
All returns must be authorized by Megan's Boutique before being shipped. Once approved, you will receive return instructions and the correct return address.
Depending on the product and fulfillment location, returns may need to be sent to one of our designated fulfillment partners.
Return Shipping Costs
Customers are responsible for return shipping costs in the following situations:
- Change of mind
- Incorrect size selected
- Product no longer wanted
- Customer preference returns
Return shipping fees are non-refundable.
We strongly recommend using a tracked shipping service, as we cannot process a return until the returned parcel has been received and verified.
Tracking Requirements
For all approved returns, customers must provide valid tracking information.
Refunds can only be processed after:
- The returned item has been received, and
- The return has been inspected and approved
If a parcel is lost during return transit and cannot be verified as delivered, we may be unable to issue a refund.
Condition of Returned Items
To qualify for a return, items must be:
- Unused
- Unworn
- Unwashed
- In their original condition
- Returned with original tags and packaging whenever possible
We reserve the right to refuse returns that show signs of:
- Wear or use
- Washing
- Alterations
- Stains
- Odors
- Damage caused after delivery
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Personal care or hygiene-related items
- Items returned without prior authorization
- Products returned after the 30-day return period
Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Email:
info@megansboutique
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photos of any damaged packaging
Our team will review the situation and work with you to find an appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method used during checkout.
Please note:
- Processing times vary depending on your payment provider
- Original shipping fees are non-refundable
- Return shipping costs are non-refundable
Exchanges
We do not guarantee direct exchanges.
If you would like a different size, color, or product, please contact us at:
info@megansboutique
We will review your request and advise you on the available options.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible:
info@megansboutique
If the order has not yet entered processing, we will do our best to cancel it.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Need Help?
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact:
Megan's Boutique
Email: info@megansboutique
Our support team will be happy to assist you as quickly as possible.